Delivery Policy

We deliver nationwide across Bangladesh through our trusted courier partners:

• Inside Dhaka: 1-2 business days
• Dhaka Suburbs: 2-3 business days
• Major Cities (Chattogram, Sylhet, Khulna, Rajshahi, Barishal): 3-5 business days
• Other Areas: 5-7 business days

• Pathao Courier
• Redx
• Sundarban Courier
• SA Paribahan
• Janani Express Parcel

• Orders placed before 2 PM are processed the same day
• Orders after 2 PM are processed next business day
• Friday orders processed on Saturday
• Public holidays may cause delays

1. Login to your EpoKart account
2. Go to "My Orders"
3. Click on order number to view tracking details
4. Track via courier website using tracking number (SMS sent after dispatch)

• Provide complete address with landmarks
• Keep phone reachable for delivery coordination
• Verify product before receiving (check seal, box condition)
• Sign delivery receipt after inspection
• For Cash on Delivery, keep exact amount ready

If delivery fails:

• Courier will attempt 2-3 times
• You'll receive SMS/call for redelivery schedule
• Unclaimed orders returned to warehouse after 7 days
• Return shipping fee may apply for redelivery

• DO NOT accept damaged packages
• Take photos/video of damage
• Report immediately to customer service
• We'll arrange replacement at no extra cost