Warranty Policy

EpoKart provides warranty coverage as per manufacturer's terms for all electronic and tech products sold on our platform.

• Branded Products: Official manufacturer warranty (1-3 years depending on product)
• Imported Products: Seller warranty or international warranty (if applicable)
• Accessories: 6 months to 1 year warranty

1. Official Brand Warranty

Available for products from authorized distributors in Bangladesh including:

• Samsung, Apple, Xiaomi, Realme (Mobile phones)
• HP, Dell, Lenovo, Asus (Laptops & Computers)
• Sony, JBL, Beats, Bose (Audio products)
• Coverage includes manufacturing defects and hardware failures

2. International Warranty

• Valid globally for select brands
• Service available at authorized service centers in Bangladesh
• May require shipping abroad for specific repairs

3. Seller Warranty

• Provided by EpoKart for unbranded or imported products
• Covers manufacturing defects only
• Duration specified on product page

1. Contact EpoKart customer service with order number and issue details
2. Our team will verify warranty eligibility
3. For brand warranty: We'll coordinate with authorized service center
4. For seller warranty: Product will be collected and inspected
5. Repair/replacement will be processed within 7-15 business days
6. Product will be delivered back to you free of charge (Inside Dhaka)

• Manufacturing defects
• Hardware malfunctions under normal use
• Software issues (if covered by manufacturer)
• Component failures due to manufacturing fault

• Physical damage (cracks, dents, broken screens)
• Water/liquid damage
• Damage from misuse, abuse, or accidents
• Unauthorized repairs or modifications
• Wear and tear from normal usage
• Lost or stolen products
• Software corruption due to user error or virus
• Cosmetic damage that doesn't affect functionality

To claim warranty, you must provide:

• Original invoice/receipt from EpoKart
• Warranty card (if provided with product)
• Product in original condition with all accessories
• Serial number/IMEI intact and unaltered

If product is defective upon delivery:

• Report within 3 days of delivery
• We'll arrange immediate replacement
• No questions asked policy for DOA products
• Free pickup and delivery within Dhaka

Optional extended warranty available for select products:

• Extends manufacturer warranty by 1-2 years
• Covers same terms as original warranty
• Can be purchased at checkout or within 30 days of purchase
• Non-refundable after 7 days

Authorized service centers in Bangladesh for major brands: