Privacy Policy

At EpoKart, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you consent to the data practices described in this policy.

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, delivery address
• Payment Information: Credit/debit card details, bKash/Nagad/Rocket mobile banking numbers (processed securely through payment gateways)
• Account Information: Username, password, order history
• Device Information: IP address, browser type, device identifiers
• Usage Data: Pages visited, products viewed, search queries

We use the collected information for the following purposes:

• Process and fulfill your orders
• Communicate with you about your orders, deliveries, and customer service inquiries
• Send promotional offers, newsletters, and updates (with your consent)
• Improve our website, products, and services
• Prevent fraud and enhance security
• Comply with legal obligations and regulations in Bangladesh

We do not sell your personal information to third parties. We may share your information with:

• Delivery Partners: Pathao, Redx, Sundarban Courier, or other logistics providers for order delivery
• Payment Processors: SSL Commerz, bKash, Nagad, Rocket for processing payments
• Service Providers: Third-party vendors who assist with website hosting, analytics, and email services
• Legal Authorities: When required by law or to protect our rights and safety

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure payment gateways compliant with PCI DSS standards
• Regular security audits and updates
• Restricted access to personal data on a need-to-know basis

Under Bangladesh Data Protection regulations, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Opt-out of marketing communications
• Object to the processing of your data

To exercise these rights, please contact us at support@epokart.com or call our customer service hotline.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

If you have any questions or concerns about this Privacy Policy, please contact us: